God in a Nutshell aims to fulfill all physical orders within one business day of the time the order was paid. To improve our turnaround times, we have implemented automated fulfillment systems with our DVD & Merchandise manufacturers. All digital orders, including Partnership subscriptions and Flipbook purchases, are finalized instantly upon payment confirmation and access rights are granted immediately.
If you’re unable to access your digital goods or membership, or have any other order-related inquiry, please contact us or open a ticket with our chat bot. If something’s wrong with your order and you need to return/exchange it, we’re here to help! More information can be found on our Refunds & Exchanges Policy.
DVD Shipping & Fulfillment
We have partnered with a DVD production facility that allows our store to send orders directly to their system which they then fulfill on our behalf. This is all performed in an automated fashion. As such, we cannot guarantee delivery dates/times. Most customers see their orders arrive within 10 days. This may vary greatly if the destination address is outside the USA.
When it comes to ordering physical DVDs, please note that our manufacturer is only capable of shipping to the following countries:
- Czech Republic
- Hong Kong
- New Zealand
- United Kingdom
- United States
- Vatican City
If you don’t see your destination country on the above list, or if you’re concerned about the reliability and/or personal safety risk of physical fulfillment due to current geopolitical affairs, we recommend anyone outside of the USA who wants to access our books/films to become a member of our Partner’s Program – which will enable you to stream our entire film catalog – or consider the Flipbook editions of our books, available for purchase & digital download.
If you haven’t received your DVDs, please contact us or open a ticket with our chat bot.
Merchandise Shipping & Fulfillment
Our merchandise is produced & fulfilled by a third party vendor. Every product is made to order, and as such, fulfillment times may vary. While the product quality is excellent, the wait times may not be depending on the item and your location. Please keep this in mind when ordering anything from our merchandise shop category.
If you have not received your merchandise order, please contact us or open a ticket with our chat bot. We’re here to help!
Book Shipping & Fulfillment
Due to major logistical concerns involving our previous book publisher, we have made the difficult decision to offload physical book production & fulfillment responsibilities to Amazon. Product links on our store will open our Amazon product listings in a new tab, and all are available on Prime in paperback, hardcover, or Kindle editions. Direct links are listed below for your convenience:
- Pre-Flood: An Easy Journey Into the Pre-Flood World
- Nimrod: The Tower of Babel by Trey Smith
- Exodus: The Exodus Revelation
If you haven’t received books you ordered before we switched over to Amazon, please contact us or open a ticket with our chat bot.