God in a Nutshell practices business with honor & integrity, and we expect the same from our customers. While we’ll do everything in our power to ensure that you’re satisfied with our products, we also know situations can occur that simply need to be rectified. Our Returns & Exchange Policy briefly outlines our expectations for our customers and affirms our commitment to you.
Above all, thanks for being a God in a Nutshell Supporter – you mean the world to us! 👍
God in a Nutshell’s return & exchange window lasts 30 days from the date of purchase. If more than 30 days have passed since your order, we can’t guarantee you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To expedite the returns/exchange process, please have an order receipt or another proof of purchase ready.
For regular products, there are certain situations where we may only issue partial refunds because we’ve found:
- The product shows obvious signs of use.
- A once-sealed item has since been opened.
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Only regularly-priced items typically qualify for return/exchange. This means that discounted items usually cannot be refunded.
Gift returns/exchanges can be handled one of two ways.
- If the item in question was marked as a gift when purchased & shipped directly to you, you’ll receive an account credit for your return once it’s received and inspected.
- If the item wasn’t marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we’ll notify them about the issue once we approve your refund request. Once we’ve received and inspected your return, we’ll send them a refund directly to their account or method of payment right away.
If your refund requires a return: As soon as your return is received & inspected, we’ll send you an email to notify you that we’ve received it, and we’ll inform you of your refund’s approval status.
In all refund circumstances: Once your refund is approved, it will be processed on our end immediately. A credit will automatically be applied to your God in a Nutshell account or the original method of payment, depending on the circumstance.
Note: Like any other online purchase, some banks can take up to 10 business days to credit your account following an approved refund, but we often see them releasing funds in 2-3 days…sometimes even sooner!
If your original order was paid with cash, we’ll either credit your God in a Nutshell account with the amount or we’ll confirm a proper shipping address so we may promptly mail you a check, your choice.
While rare, if your return is rejected, we’ll be in touch to discuss next steps or alternative solutions.
If you haven’t received your refund within 10 business days of us issuing it:
- First, check your bank/card account again.
- Then, contact your bank or card issuer – it may take some time before your refund is officially posted.
- Finally, if you’ve done all of the above and are still not seeing your refund, send us a message through our contact form and we’ll take a look for you.
We only replace items if they’re defective or damaged BEFORE they were purchased by the customer. If you’re looking to exchange a product for the same item, then send us a quick message. We’ll review your exchange request take it from there.
To return or exchange your product, you should mail your product to:
God in a Nutshell
1660 Blue Mill Road
Del Rio, TN 37727
United States of America
Unless otherwise specified, shipping costs are the responsibility of the customer and are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Because we don’t control the logistics involved with any mail couriers, we cannot guarantee that we’ll receive your returned item. As such, unless we send you a Return Shipping Label, and if you’re returning more expensive items, perhaps consider purchasing a trackable shipping service & insurance.
Questions? Need more help?
No problem. You can always send a message through our contact form or simply open up a ticket with our chat bot for questions related to refunds and returns.
All refunds or exchanges are at the sole discretion of God in a Nutshell – we truly appreciate your business and are looking forward to providing you quality content & exceptional service.